Assistant Manager ITIL Management
- Genpact India
- 3 to 6 Yrs
- Hyderabad
- 3 years ago
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Job Description
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one that we are looking for
Inviting applications for the role of ITIL Management
Responsibilities:-
- Perform Assessment of the Current process.
- Ability to benchmark internally and externally functions based on ITIL Framework.
- Knowledge/Experience in Network Telemetry, application Monitoring & System Administration.
- Experience in Network automation Ecosystem.
- Very high analytical skills and an understanding of complex data
- Network/Availability Management Systems knowledge
- Research, recommend, and oversee implementation of new technology products
- Experience with incident response, case handling, and mitigation planning.
- Good Documentation Skills
- Create detailed network drawings and diagrams. VISIO
- PowerPoint Decks for presentation of status or deliverables
- Excel for data collection tables.
- Requirements gathering / analysis to enable project team to understand functional / technical requirements
- Collaborate and assist with managing technical projects and/or provide guidance to other members of the team as required.
Qualifications
Minimum qualifications
College degree from accredited university (Bachelor of Science in Engineering or Computer Science preferred). Technical certification in Computer Science, related telecommunications field and experience is also acceptable.
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- ITIL Foundation Certified
- Experience in performing Assessment and providing Gap analysis.
- Experience working with change and release management environment.
- Experience in deriving new KPI and ability to report in Current KPI
- Experience working with Devops teams.
- Knowledge in IT infrastructure monitoring, incident Management.
- Good Documentation skills likes of Assessment Read out, Gap analysis, Executive presentations, etc
- Exceptional written and verbal skills including presentation skills
- Time Management & Multitasking
- Confident ability to interface with internal and external customers
- Project Management skills
- Capable of managing customer expectations
Preferred qualifications
Excellent written and verbal communication skills including presentation skill
Understanding of technologies
Good ITIL knowledge
Excellent Communication and interpersonal Skills
Ability to prepare Dashboards and Reports
Experience of working independently & as a team player
Should have a proactive work approach.
Comfortable building relationships with internal partners and stakeholders
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: IT Operations / EDP / MIS
Functional Area: Not Applicable
Role/Responsibilies: Assistant Manager ITIL Management
Contact Details:
Company: Genpact IndiaLocation(s): Hyderabad
Keyskills: sales mis accounts tat banking high analytical skills environmental impact assessment gap analysis music making customer focus data collection computer science it infrastructure analytical skills management skills
Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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