Technical Support Analyst (0-2 Yrs)
- SmartDocs Business
- 0 - 2 Years
- Hyderabad
- 3 years ago
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Job Description
The Technical support analyst is responsible for troubleshooting & fixing the application & technical issues for our Clients with an exp. of around 0 - 2 yrs experience.Technical Support analyst must be able to assure complete Client satisfaction through all stages of the operations process. Must be able to establish and maintain strong relationships throughout the business process.
Key Responsibilities:
Proactively connected with Clients.
Resolving Technical issues in a timely manner.
Training and educating Clients on our Products & Solutions.
Assisting Software Engineers on issues.
Providing feedback on product development in a timely manner.
Auditing error Plans to reduce rework with the aim of providing Scalable Products.
Skills and Specifications:
Excellent Communication & Analytical Skills.
Willing to work on US shift (Voice Process)
Interpersonal Skills with a great attitude.
Good Knowledge if Enterprise Applications, Systems & Technologies.
Self-motivated; demonstrating the ability to achieve the Client satisfaction with minimal supervision
Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding Client base.
Organized, flexible and multitasking.
Persistent with a team attitude.
Interpersonal Skills with a great attitude.
Good Knowledge if Enterprise Applications, Systems & Technologies.
Self-motivated; demonstrating the ability to achieve the Client satisfaction with minimal supervision
Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding Client base.
Organized, flexible and multitasking.
Persistent with a team attitude.
Employement Category:
Employement Type: Full timeIndustry: IT
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Technical Support Analyst (0-2 Yrs)
Contact Details:
Company: SmartDocs BusinessLocation(s): Hyderabad
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₹ 200000 - 350000
SmartDocs Business
We @ SmartDocs, are one of the global technology innovators & scientific solution providers. We believe life is more meaningful when focused on creating our universe a better place than we discovered. We are dedicated to build a firm that respects the core values of mixed civilization across the glo...
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