Relationship Executive
- K J
- 2 to 7 Yrs
- Bengaluru
- 5 years ago
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Job Description
Primary responsibilities:
Customer Relationship Management:
- Effectively address/resolve customer enquiries across mediums i.e. in-person, over the phone, email, company website etc.
- Adroitly resolve the customer queries outside the purview of the RE cell by effectively making use of Request and Complaint Management system, liaison with appropriate departments and close the concern with the customer.
- Escalate all unresolved grievances of the customer to the Centre Head for prompt resolution.
- Adroitly track all customer queries via organizational query traction mechanism like CRM etc.
- Generate customer delight by ensuring high responsiveness and closing the loop with customer on all issues and keep them updated/engaged during the process of resolution
- Efficiently guide the customer on school systems and process and ensure that the repository of updated information is available at all point in time
- Ensure ambient and customer friendly environment of the lobby area with assistance from the admin department
- Adroitly handle irate parents and ensure that each customer interface ends at customer delight as far as possible
- Adroitly be ready and facilitate the information of all elements pertaining to a childs life cycle in the school as well as post school activities, summer camps etc.
- Be a central point of contact for all Leave Certification Request i.e. Verification if LC request forms, Request Generation, Intra department liasioning etc.
Sales and Marketing:
- Pre-sales: Efficiently manage the pre-sales process like; keeping a track on all leads whether from web, telephone, walk-ins etc and participate in planning of activities like society camps or mall activities, pre-school tie ups, corporate tie ups.
- Adroitly handle the entire sales process for potential customers from first interface to closure, thus positive augmenting the conversions from walk-in to admissions.
- Contact potential customers, discuss their requirements and present the VIBGYOR brand in order to commensurate the customer needs
- Be an active team member in achieving the annual admission targets & objectives in line with the Organization Admission Target Plan
- Initiate and participate in Marketing Initiatives to create brand awareness and promote the USPs like Summer Camps, Day Care, PSA activities etc.
- Efficiently maintain the upkeep all the elements of the discovery room
- Conduct Campus tour to all customers/parents for Experiential Marketing.
- Counselling the potential customers/parents on the child psychology and how our VARK methodology of learning assists in childs development.
Interested candidates are required to share their CV at the earliest.
hr*******2@vi********h.com or call @080 61595300
Qualification:
Graduate/Post Graduate in any discipline preferably in Business Administration or Marketing
Experience:
(1-5yrs) with prior work experience in Education and Marketing space.
Expected Competencies:
- Strong conviction skills
- Ability to manage multiple tasks/processes.
- Ability to prioritise workload; work effectively under pressure and stringent deadlines
- Ability to present, discuss and respond to customer enquiries
- Strong understanding of business concepts & dynamics of the organization
- Exceptional time management skills and strong attention to detail
- Strong customer oriented approach , articulate and friendly personality
- Strong Communication Skills & Telephone Etiquette
- Demonstrated track record of initiative, creativity and motivation
- Highly flexible, resilient and zest to work in ambiguous work environment
Employement Category:
Employement Type: Full timeIndustry: Education / Training
Role Category: Sales Support / MIS
Functional Area: Not Applicable
Role/Responsibilies: Relationship Executive
Contact Details:
Company Name: K J FoundationLocation(s): Bengaluru
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₹ 2.5 - 3.5 Lakh/Yr
K J
Kennis Learning Routes is one of the leading education service provider, catering to the needs of working professionals by offering them varied choices in management and technology programs from reputed institutes/universities/colleges for pursuing the course online.As Learning Routes, we are her...
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