Non Voice Process @ Black & White Business

Job Description

NON VOICE

Dear Candidates,

Greeting from Black and White Business Solutions Pvt Ltd !!

One day interview process - LOOKING FOR IMMEDIATE JOINERS ONLY.

Immediate Hiring for Top MNC BPO - Quality Advisor / QA / Non voice / International Voice / Email & Chat Support.

US Healthcare

Banking

E-commerce

Telecom

Back-office

Skills Required :

• Should be flexible with rotational Shifts
• Under Graduates / Graduates in any specialization
• Minimum 1 YEAR of Voice or Non Voice Experience mandatory ( International Customer Support / Technical Support )

For more information

Call HR Haripriya

Email to hidden_email

Roles and responsibilities :

• Conduct calibration sessions to ensure that all key stakeholders are calibrated on what constitutes a quality call.
• Design and Develop evaluation programs that analyze critical performance behaviors and metrics on customer calls.
• Unearth root- cause of problems, possible solutions and provide actionable insight for performance improvements.
• Establish a process involving sales TL to disseminate the information to ensure improvements
• Provide feedback to the leadership on agents skills and work approach.
• Capture the voice of the customer from call analysis and provide actionable inputs to sales agents/TLs and category leader and other relevant stakeholders
• Articulate operational issues and trends to management
• Identify areas of improvement in associates performance through trending and analysis
• Initiate process improvements to effectively align teams capabilities with current and future needs.

Venue :

Black and White Business Solutions Pvt Ltd,

#721, 2nd Floor, CMH Road Indiranagar Bangalore-560038

Land Mark: CMH Buss-stop or KFC Bus-stop 

For more information

Call HR Reethu @ hidden_mobile

Email to hidden_email 

Required Candidate profile

Desired Candidate Profile 

* Possess good analytical skills - detail oriented

* Possess good communication skills, both oral and written

* Have a good attitude - should be committed to the work.

* Any graduates can appear

* Should be flexible with rotational shift.

Experience : 

• Previous Companies Offer letter / relieving letter / one month pay slips
• 10th / 12th / Graduation all semester Marks card
• Aadhar Card ID proof
• Pan Cad ID

*************PLEASE DO REFER YOUR FRIENDS************.

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Keyskills:   non voice process non voice email process chat process