Social Media Specialist
- Ara Resources
- 1 to 4 Yrs
- Bengaluru
- 3 years ago
- Email to a friend
- Report this job
Job Description
The Role:
Social Media- Customer Support
Key Responsibilities:
- Provide support to relevant posts on Client Customer Forums, Facebook, Twitter, and e-tail. The Social Media Agent will act as the primary Contact for the customer. He/She will develop to some extent the role of an ambassador, remaining focused and positive when engaging with Client Customers and/or Partners. Able to articulate benefits of Client products and services available
- Respond and Resolve easy to complex technical issues. (Takes ownership for customers problems and issues) Awareness of Nuances in Different Social Platforms
- Ability to communicate using the Client Social Voice standards
- Agent must have strong soft skills
- Ability to Convey Personality and Personable Engagement
- Ability to effectively communicate and use sound judgment to create positive relationships and brand loyalty in social media channels
- Able to take initiative. Proactive. Positive attitude
- Identifies and resolves customer issues using easily understood written communication. Ability to handle unhappy customers as well as the ability to handle bad news when communicating it to them
- Future Responsibilities: Sales skills for lead generation
- Ability to recognize when an issue is emerging and when to escalate
- Brand Awareness, as agents are Actively Engaged in Public Communication. Self-learner - keeping skills and knowledge up to date (Social Media trends), Internet savvy and should have Passion for Social Media, for human relations and helping others through knowledge sharing
- Passion for technology, gadgets, Internet, computers, Tablets, printers, Knowledge around IT Industry, software and hardware.
Skills Required:
- Candidates must express interest in joining Social Media Support Team, Experience in social media channels /supporting customers
- Experience in Call/Chat/Email customer engagement at Contact Centre preferred
- Technically proficient in one or more of the following consumer/Commercial product areas - Printers, PCs, Tablets, Cloud Connected and Hardware knowledge as well
- Older technology: Scanning, Faxing, Networking (LAN & WLAN). OS knowledge: Mac and Windows, Android, iOS, Firmware.
- New printing technology and supplies: Mobile Printing, EPrint, Print Apps, Instant Ink. Proficiency in written and communication skills, Clear and concise writing.
- Typing skills (minimum of 40 words per minute).
Qualifications & Experience:
- Any Graduate
- Good command over English (Spoken/Written)
Pre-Requisite:
- Candidate must have a laptop or a Desktop.
- BB Connection - 60 MBPS Mandatory.
- Pan card is Mandatory.
- Skype ID or Zoom ID is a Mandatory
Experience:1 to 4 years
Annual CTC:Rupees 3,50,000 to 6,00,000
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Back Office Operations
Functional Area: Not Applicable
Role/Responsibilies: Social Media Specialist
Contact Details:
Company: Ara ResourcesLocation(s): Bengaluru
Keyskills: social media customer support typing voice process chat process
Ara Resources
Our client is the leading catalyst for digital transformation worldwide. Partnering with Fortune 500 companies, they deliver fast, end-to-end business and technology transformation solutions, with measurable results for clients across financial services, payments, retail, automotive, healthc...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in