Strong client-facing and communication skills
Should have managed a process of at least 100+
What value add a person would do
Also see the temperament of person. Open to feedback or not
Customer service orientation
Ability to think strategically and to lead
Working knowledge of customer service software, databases and tools
Awareness of industrys latest technology trends and applications
Excellent knowledge of management methods and techniques
Should have worked various cubes like Inbound, Email and Chat
Proven working experience as an Assistant Manager
Experience in providing customer service support
Minimum 3-4 Years of Team Handling experience as an AM or Sr.TL required (Banking or Insurance background preferred)
Keyskills: team leading team handling sla management assistant manager