Depending on the type of BPO Managers, their job usually involves leading and delivering complex client engagements that help identify, design, and implement creative business solutions for the company. BPO managers are also responsible for providing excellent customer service and determining the needs of the client. They also implement and oversee the quality of deliverables, manage team relationships effectively to ensure exceptional performance; as well as participate in the development and presentation of proposals for business development. BPO managers also balance the needs of key stakeholders; ensure the teams they are involved with are aware of the combined end goals; establish operations objectives and work plans; delegate assignments to subordinate managers when necessary; and conduct regular meetings to improve productivity, product knowledge, and customer satisfaction.
HR PRIYA
Keyskills: research patience organization creativity informatics
Company Description:hr it  Solutions  is a professional software services company offering high-quality solutions to businesses. It services the information technology requirements of companies. We have the knowledge to understand our customer’s problems, expertise to think of the be...