Phone Banking Officer- Vishakhapatnam @ ICICI Bank

Job Description

Dear Candidate,

Greetings from ICICI Bank!

We are hiring for Phone Banking Officer (PBO).

Experience :0-4 Years.

Education: Graduate with 0-4 years of experience.

Age: Age less than 30 yrs.

Roles & Responsibilities:

• Handling and resolving customer complaints/ queries over phone.
• Providing customers with relevant product and service information.
• Cross selling various banking products to customers over phone.

Key skills:

• Fluency in spoken English & Hindi language.
• Open to work in rotational shifts.

Competencies:

• Passion (Constantly raises the bar for self & team, has a strong execution bias, takes initiatives even in the face of significant difficulties).
• Customer First (Leverages every customer interaction as an opportunity to make an impact, consistently seeks to understand customer needs, is accessible and responsive).

Regards,

Team HR- ICICI Bank

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Keyskills:   calling telecalling telemarketing inbound calls phone banking customer care customer service outbound calling telesales pbo