Team Leader - Fault Repair @ Atria Convergence

Job Description

Team Leader- Fault Repair

Purpose of the Role
Responsible for achieving for 100% customer Service and maintenance of network element on field in the designated area

Role Description
1. Handle Zone wise Service restorations.
2. Ensure safe work environment and adherence to safety norms.
3. Adherence and maintenance of 100 % quality service restoration
4. Handling Vendors, Machine and Material
5. Responsible to ensure customer uptime for his Zone
6. Responsible for tracking Network Engineers for desired productivity
7. Conducting Reviews on service levels with Network Engineers
8. Conducting Reviews with Vendor teams in branch
9. Tracking of material consumption through CRM
10. Handling escalations related to Fault repair
11. Tracking of Nodal, Wrong ticket escalations
12. Coordinates with Store In charge for material
13. Take update on the pending tickets with Engineers

Key Result Areas
This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and bringing in areas of improvement for process betterment in the organization


Recruitment Specifications
Education
1. Graduate/Diploma holder in any discipline
2. Hardware & Networking, MCSE and CCNA preferred

Work Experience
1. Minimum 3-7 years of total work experience, relevant experience in ISP preferred
2. At least 3 years Hands-on experience in handling teams with stipulated service levels.
3. Excellent communication skills (English, Hindi, Tamil)
4. Should possess strong technology awareness

Competency: Creativity, Customer Sensitivity, Execution Excellence/Do it Right, Functional Expertise, Passion, Situation Handling, Team Management, Working Together

In case of interest please walkin to the below mentioned address 

Atria Convergence Technologies Ltd

TVH Belicia Towers, 10th Floor,

Tower 1, Block No.94, MRC Nagar,

Chennai, Tamil Nadu 600028

Timing: 10am -1 pm

Contact Person: Prithvi (HR)

Regards

TA Team

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