PA-Procurement
- Genpact India
- 5 to 10 Yrs
- Hyderabad
- 3 years ago
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Job Description
Genpact
Function : Operations
Designation : PA/PD
Domain : Requisition to Purchase Order Management
Location : Hyderabad Pocharam, India
Shift : 6pm to 3am IST
We are a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies.
From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies ways of working.
Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do on a foundation of unyielding integrity.
We are Genpact. Transformation happens here. Come, be a part of our exciting journey
Inviting applications for the role of PA/PD, PO Management
Responsibilities
Running compliance checks on all free text PR (Purchase Requisition) incoming via Coupa, create POs post successful compliance checks
Route PRs via approved Buying Channels (catalogs or web-forms) and preferred vendors
Handling inquiries from internal customers as well as from external vendors and delivering professional, helpful, high quality service and assistance before, during, and after the customers requirements are met
Maintaining clear records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
Maintaining and updating content in Coupa for category cards, catalogs, preferred vendors, web-forms, to ensure accurate content that is easily accessible to all our business partners
Act as liaison to the Accounts Payable team to resolve PO related invoice issues
Supervising generic email box for incoming queries as well as resolving them as per the agreed SLAs
Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes
Follow-up with requesters/co-functional teams to provide quick resolutions
Following-up up with suppliers/vendors whenever required
Provide periodic updates to users/impacted parties on the status of the ticket/issue raised;
Transfer/raise/coordinate inquiries to appropriate teams for resolution
Find opportunities to improve or to streamline the process
Proactively take action and identify Continuous Improvement opportunities.
Qualifications we seek in you
Minimum qualifications
Good Verbal and Written Communication Skills (English)
Customer Service Skills Telephone / Email
Basic Knowledge of MS Office Applications like Excel, Word, PowerPoint
Meaningful working experience in the Procurement field (12-18 months)
Preferred qualifications
Working experience on Coupa or Ariba
Exposure to Source to Pay cycle
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: General / Other SoftwareIT Operations / EDP / MIS
Functional Area: Not Applicable
Role/Responsibilies: PA-Procurement
Contact Details:
Company: Genpact IndiaLocation(s): Hyderabad
Keyskills: source to pay ms office fortune 500 lead change purchase order customer focus accounts payable customer service corporate liaison working experience communication skills
Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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