We are seeking a highly motivated Diabetes Care Advisor to join our high energy team. The Diabetes Care Advisors primary role is to serve as the main point of contact for each patient and coordinate their health care professional, insurance benefits insulin pump and continuous glucose (CGM) orders with physician offices and insurances, ensuring excellent customer service throughout entire process from start to finish.
This position would work from home until the office reopens. The office is located in Livonia, MI.
This is a full-time, exempt position.
Schedule is 8:15am - 5:00pm, Monday through Friday.
Employer paid vacation.
Benefits available included medical/dental/vision, life, short and long-term disability insurances, and 401K Retirement Savings Plan.
Ongoing training and development.
Opportunity to earn a quarterly commission if goals are met (approximately 10% of the hourly rate).
Key Responsibilities
Treat both new and existing customers like a family member.
Cultivate new leads through the prospecting of physicians, diabetes educators, hospitals, clinics, manufacturer representatives and community partners.
Develop and maintain a positive relationship with each patient, physician and/or educator by direct communications throughout the insulin pump and continuous glucose monitoring order process.
Formulate new relationships with manufacturers, vendors, payers, doctors, patients concurrent with business development.
Process daily, weekly and monthly status reports per tracker guidelines for manufacturer and management review.
The exercise of discretion and judgement in obtaining prior authorization/pre-certification/pre-determination and Certificates of Medical Necessity per insurance requirements to determine shipment and billing.
Keyskills: nutrition counselling health education diabetes management healthcare patient education materials diabetes educator