Process Specialist
- Infosys BPM
- 0 to 6 Yrs
- Mysore
- 3 years ago
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Job Description
1. SLA Compliance: Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets. Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team in order to ensure delivery predictability 2. Process Compliance: Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan 3. Customer Interaction: Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction over call, mail or chat medium (all the 3) 4. Process Reengineering: Participate in the ideation process and produces the documentation and trains the team on the reengineered process in order to meet client and internal commitments on a continuous basis 5. Talent Management (People Management): Supports the TL by training people on process / domain as part of the growth plan in order to ensure high E-Sat 6. Transition Coordination: Process Training & Certification: Conducts training for the team in order to ensure right skilling 7. Knowledge Management: Reviews and validates the inputs from PEs and creates case studies/FAQs in order to capture tacit knowledge. 1. SLA Compliance: Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets. Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team in order to ensure delivery predictability 2. Process Compliance: Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan 3. Customer Interaction: Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction over call, mail or chat medium (all the 3) 4. Process Reengineering: Participate in the ideation process and produces the documentation and trains the team on the reengineered process in order to meet client and internal commitments on a continuous basis 5. Talent Management (People Management): Supports the TL by training people on process / domain as part of the growth plan in order to ensure high E-Sat 6. Transition Coordination: Process Training & Certification: Conducts training for the team in order to ensure right skilling 7. Knowledge Management: Reviews and validates the inputs from PEs and creates case studies/FAQs in order to capture tacit knowledge. 1. SLA Compliance: Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets. Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team in order to ensure delivery predictability 2. Process Compliance: Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan 3. Customer Interaction: Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction ovEmployement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: General / Other SoftwareSales / BD
Functional Area: Not Applicable
Role/Responsibilies: Process Specialist
Contact Details:
Company: InfosysLocation(s): Mysore
Keyskills: sap sla customer relations quality reporting life cycle process training talent management customer satisfaction transaction processing qa qc pes chat mail reviews
Infosys BPM
Infosys BPM, the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, P...
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