Shaadi.com, hiring For customer support
- People Group
- 0 - 2 years
- Chennai
- 3 years ago
- Email to a friend
- Report this job
Job Description
Job Description Customer Relations Officer
Overview - The Customer Support and Service team always represents the voice of the customers. They are responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them. They are saviors to all our members, who reach out to them through call, chat or email.
Role As Customer Relations Officer, you will be responsible to manage customer queries through email, chat, and phone and ensure prompt resolution of each query.
What you will do in this role
- Complete 6 month contractual profile (Can be extend after 6 month if perform well)
- Shaadi Live event we organize an online video call for bride and groom, candidate just remind them over the phone about the shaadi live event and make them join in the video call.
- Reach out to all the users through different channels to invite them, send them confirmations, reminders and Collect their feedback.
- Manage customer queries through email, chat, and phone and ensure prompt resolution of each query
- Ensure that all customer escalations and complaints are managed to excellent professional standards.
- Track Customer Satisfaction & ensure closure of complaints.
- Take ownership of complaints & ensure it is resolved to customers satisfaction.
- Effectively co-ordinate with Ops teams to ensure implementation of the resolution given.
- Share information and knowledge with the other team members to reduce the number of repeated issues.
What you should have
- 0-2 years Customer support or Customer Service profile.
- Strong phone contact handling skills and active listening.
- Excellent negotiation skills and ability to manage difficult situations.
- Customer orientation and ability to adapt/respond to different types of situations.
- Extremely detail oriented and ability to organize.
- Strong integrity and work ethics.
- Minimum Qualification HSC.
Required Skill Set
- Minimum 12th passed can apply for this job
- Language Required Tamil with good English Communciation
.
Candidate can contact or whatsapp their CV in 9836000*** Salahuddin or they can email their CV to md**********n@pe**************e.in
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations,
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time
Education
Under Graduation: Graduation Not RequiredPost Graduation: Any Postgraduate
Contact Details:
Company: People GroupAddress: Corporate Office- 2B ii,GROUND FLOOR, FILM CENTRE BUILDING, 68, TARDEO ROAD,MUMBAI, MUMBAI, Maharashtra, India
Location(s): Chennai
Keyskills: escalations customer relationship customer satisfaction inbound customer service calling customer support
People Group
Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands and the worlds largest matrimonial service. It was founded with one simple objective - to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrim...
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