Shaadi.com is Hiring For Shaadi Live (Fresher) @ People Group

Job Description

Job Description Customer Relations Officer

Overview - The Customer Support and Service team always represents the voice of the customers. They are responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them. They are saviors to all our members, who reach out to them through call, chat or email.

Role As Customer Relations Officer, you will be responsible to manage customer queries through email, chat, and phone and ensure prompt resolution of each query.

What you will do in this role

• Reach out to all the users through different channels to invite them, send them confirmations, reminders and

Collect their feedback.

• Manage customer queries through email, chat, and phone and ensure prompt resolution of each query
• Ensure that all customer escalations and complaints are managed to excellent professional standards.
• Track Customer Satisfaction & ensure closure of complaints.
• Take ownership of complaints & ensure it is resolved to customers satisfaction.
• Effectively co-ordinate with Ops teams to ensure implementation of the resolution given.
• Share information and knowledge with the other team members to reduce the number of repeated issues.What you should have
  
• Fresher and experience both can apply.
• Minimum Qualification 12th passed required
• Good communication in English (Fluent) with Telgu (Fluent), English With Malyalam, English With Tulu

Interested candidate can call or Whatsapp 9836000*** (Salahuddin) and also you can share your CV to md**********n@pe**************e.in

Job Classification

Industry: BPO / Call Centre
Functional Area: Customer Success, Service & Operations,
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Freshers

Education

Under Graduation: Graduation Not Required
Post Graduation: Any Postgraduate

Contact Details:

Company: People Group
Location(s): Chennai
Website: http://careers.shaadi.com

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Customer Support Customer Relationships Communication Skills Presentation Skills Customer Service Customer Retention Customer Engagement