Relationship Executive - Gujarati
- People Interactive
- 1 to 6 Yrs
- Mumbai
- 3 years ago
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Job Description
Select Service AdvisorOverview - The Customer Support and Service team always represents the voice of the customers. They are responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them. They are saviors to all our members, who reach out to them through call, chat or email.
Role As a Select Service Advisor, you will be responsible for managing the post-sales experience and membership renewal of our personalized customers. To be a successful Select Service Advisor, you should be proactive, patient, and able to work in a high-pressure environment. Ultimately, a top performing Select Service Advisor is the one who is a product expert and demonstrates exceptional communication, problem solving and customer service skills.
What you will do in this role
- Manage post-sales experience and service of premium members of Shaadi SELECT.
- Involve in understanding member requirements and develop their profiles.
- Jointly prospect and shortlist suitable matches for the member.
- Represent the member and connect with desirable prospects.
- Facilitate meetings with only consented and relevant matches for the member.
- Renewal of membership
- Maintain a good rapport with customers.
- Involve counseling the member and ensure timely achievement of all milestones in the Partner Search Process.
What you should have
- A year of relevant customer service experience.
- Extremely detail oriented and ability to organize.
- High on Emotional Quotient.
- An abundance of patience and persuasion.
- Bachelors Degree.
Brownie Points
- Fluency in Regional language.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Sales / BDCustomer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Relationship Executive - Gujarati
Contact Details:
Company: People InteractiveLocation(s): Mumbai
Keyskills: communication customer relations problem solving sales chat customer support customer service post-sales customer requirements
People Interactive
Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands and the worlds largest matrimonial service. It was founded with one simple objective - to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrim...
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