Cloud Labs Engineer, VMware Learning

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing

• The primary objective of this position is to support VMware Learning customers with their Virtual Datacentre (Labs) used to deliver trainings for a range of VMware products. This includes Labs used for both OnDemand and Instructor Led trainings deliveries.

• Within 60 days, you will be working with VMware vCloud Director and other VMware Learning platforms used to host and deliver these Labs.

• Within 90 days, you will be supporting a wide range of OnDemand Labs used by VMware Learning customers to prepare for their VMware Certified Professional or specialist certificates.

• Within 6-12 months, you will start to support advance OnDemand Labs and technical instructors. You will also work closely with Lab Developers and Infrastructure Administrators to provide a Best-in-Class Support experience for our learners.

What type of work will you be doingWhat assignments, requirements, or skills will you be performing on a regular basis

• Provide front-line support through Chat/Email to assist learners

• Assist learners and lab developers with technical issues inside the lab environment

• Monitor cloud resource consumption and mitigate risks when needed

• Provide feedback based on customer interactions to assist lab development

• Work with course developers to improve lab experience for VMware learners

• W ork on VMware vCloud Director and VMware Learning Platforms(VLP)

• Work in a flexible 24/7 environment