Universal / Process Trainer - Hyderabad @ 24/7 Customer

Job Description

Looking for Process Trainer / Universal Trainer for Hyderabad location

Willing to work in Night shifts

Statement of purpose

To train new recruits (agents) and ensure that they are equipped with the soft skills/ communication skills & Product knowledge required for the Operations floor

• Through Foundation & Product level training (ILT & VILT)

Summary of essential job functions

• To train on the FLE/PLE modules, to get multi skilled on the different modules
• Content creation and designing/ redesigning of modules
• Ensure right candidate is selected through voice testing/non voice recruitment process
• Client management as an SME from 247.ai should be able to handle client conversations on the product related concepts independently

Minimum requirements (Education Qualification & Work Experience)

• Bachelors degree
• Should have training / work experience in the call centre industry
• Should have trained for core technical processes
• Excellent communication and cognitive abilities

Competency Requirements: [Technical & Behavioral]

• Must be adept in MS Office
• Facilitation Skills (certifications added advantage)
• Communicate effectively & assertively /able manage self and immediate clients (agents/operations/clients/supervisor)

Job Responsibilities

• To ensure the new agents come up the learning curve and are equipped with the skill sets required by training on the FLE & PLE modules
• Conduct induction as required
• To coach the agents on process/ communication and equip them with the skills to handle live calls/ chats on the Operations floor to ensure they meet the metric targets.
• On the floor coaching
• Handle scalability interventions ensure right quality of agents are being hired
• To conduct refresher / reset skill training for agents from the Operations floor
• To take on the responsibility of Lead Trainer for the process assigned to him/her

Share the updated resume to Sa*****v@***.ai

Job Classification

Industry: BPO / Call Centre
Functional Area: Teaching & Training,
Role Category: Corporate Training
Role: Corporate Training
Employement Type: Freshers

Education

Under Graduation: Graduation Not Required
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: 24 7 ai
Address: Prestige Tech Park,ground to 12th floor,Platina II, ,outer ring road,Kadubeesanahalli village varthur, hobli, BANGALORE, Karnataka, India
Location(s): Hyderabad

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Keyskills:   process training communication skills