Hiring For International Voice/ Non Voice
- Accenture
- 0 - 5 years
- Noida, Gurugram
- 3 years ago
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Job Description
What would you do?
You will be aligned with our Network Operations vertical which ensures that we maintain a robust common integration framework to help communications clients address challenges, increase their margins, improve asset realization, improve customer service, increase revenues, reduce overall costs and accelerate sales cycles.
The Telecom Operations team is involved in developing structures, processes, and capabilities for managing and monitoring telecommunications networks.
The Customer Service Management team focuses on managing the organization's interaction with current and potential customers. The team is responsible for handling customer queries, enhancing customer satisfaction, ensuring customer retention and ultimately driving sales growth. The team is also responsible for improving business relationships with customers.
What are we looking for?
We are looking for individuals who have the following skillset:
- Adaptable and flexible
Roles and Responsibilities
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Your expected interactions are within your team and direct supervisor.
- You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work.
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders.
- You will be required to help in the overall team's workload by managing your deliverables and help the team when required.
- You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
Please note this role may require you to work in rotational shifts.
Interested candidates Please share resume at ya**********a@ac******e.com or call at 8840308***.
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations,
Role Category: Customer Success
Role: Customer Success
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Contact Details:
Company: AccentureAddress: Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India
Location(s): Noida, Gurugram
Keyskills: Chat Process Blended Process Customer Support Customer Service Query Management Non Voice Process UK Shift Email Process Voice Support International BPO
Accenture
Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions unde...
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