Hiring For International Voice/ Non Voice
- Accenture
- 1 - 5 years
- Noida, Gurugram
- 3 years ago
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Job Description
Skill required: Query Management - Service Desk Voice/ Non Voice Support
Designation: Associate
Job Location: Gurugram
Qualifications: Any Graduation
Years of Experience: 0-5 years
What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.
The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
What are we looking for?
We are looking for individuals who have the following skillset:
- Adaptable and flexible
Roles and Responsibilities
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your team and direct supervisor
- You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- You will be required to help in the overall team's workload by managing your deliverables and help the team when required
- You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
Please note this role may require you to work in rotational shifts.
Interested candidates pls share your resume at ti***********a@ac******e.com or call on 7351543***
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations,
Role Category: Customer Success
Role: Customer Success
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Contact Details:
Company: ccentureAddress: Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India
Location(s): Noida, Gurugram
Keyskills: Blended Process non voice process Customer Service international voice Chat Support Voice Process UK Shift Email Process Chat Process Customer Support service desk voice support Customer Care query management International BPO International Voice Process
Accenture
Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions unde...
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