Shaadi.com is Hiring For Shaadi Live (Fresher) @ People Group

Job Description

Role As Customer Relations Officer, you will be responsible to maintain a relationship between the paid members and engage with online meeting with both families.Key Responsibilities:

• Completely 6 months contractual base job (Can be renewed as per performance after 6 months)
• No target base profile, only customer service and customer engaging.
• Maintain a healthy relation with paid customer to provide and engage both families in online meeting.
• Manage customer queries through email, chat, and phone and ensure prompt resolution of each query.
• Ensure that all customer escalations and complaints are managed to excellent professional standards.
• Track Customer Satisfaction & ensure closure of complaints.
• Take ownership of complaints & ensure it is resolved to customers satisfaction.
• Effectively co-ordinate with Ops teams to ensure implementation of the resolution given.
• Share information and knowledge with the other team members to reduce the number of repeated issues.

What you should have

• Fresher and experience both can apply.
• Minimum Qualification 12th passed required
• Good communication in English (Fluent) with Punjabi (Fluent)

Interested candidate can call or Whatsapp 9836000*** (Salahuddin) and also you can share your CV to md**********n@pe**************e.in

Job Classification

Industry: BPO / Call Centre
Functional Area: Customer Success, Service & Operations,
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Freshers

Education

Under Graduation: Graduation Not Required
Post Graduation: Any Postgraduate

Contact Details:

Company: People Interactive (I) Pvt Ltd.
Location(s): Delhi, NCR
Website: http://careers.shaadi.com

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Keyskills:   Customer Support Communication Skills Presentation Skills Customer Service Customer Retention Customer Engagement