Urgent Requirement For Customer Support
- Accenture
- 0 - 3 years
- Noida, Gurugram
- 3 years ago
- Email to a friend
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Job Description
Skill required: Help desk - Customer Service Technology Support
Job Location: Gurugram
Qualifications: Any Graduation
Years of Experience:- 0-3 years
About Accenture Operations Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services - all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. You will be working as a part of IT Help desk team assisting in application related technical issues. You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email, web tickets & remote support. This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.
What are we looking for?
We are looking for individuals who have the following skillset: Ability to perform under pressure Ability to work well in a team Ability to handle disputes Ability to manage multiple stakeholders
Roles and Responsibilities In this role, you need to analyze and solve moderately complex problems You will typically be creating new solutions, leveraging and, where needed, adapting existing methods and procedures The role requires a clear understanding of the strategic direction set by senior management as it relates to team goals You will need to hold monthly meaningful conversations with team members to discuss performance, coaching and feedback, training needs, and career discussions You will need to monitor & drive team performance, including throughput and quality as per defined metrics Your primary upward interaction is with a direct supervisor or team leads You will generally interact with peers and/or management levels with clients or internal stakeholders You will be provided with minimal guidance when determining methods and procedures on new assignments Decisions that you make often impact the team in which they reside and occasionally impact other teams You would be managing medium-small sized teams and/or work efforts at a client or within Accenture.
If interested please share your CV on - us**************a@ac******e.com
people from Delhi, Noida ,Gurugram will be preferred.
Job Classification
Industry: BPO / Call CentreFunctional Area: Customer Success, Service & Operations,
Role Category: Customer Success
Role: Customer Success
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Doctorate Not Required, Any Doctorate
Contact Details:
Company: AccentureAddress: Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India
Location(s): Noida, Gurugram
Keyskills: Customer Service Chat Process Query Management
Accenture
Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions unde...
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