Global IT Service Desk Analyst-Banaglore @ Adecco India

Job Description

* Roles and Responsibilities:-

• Should have to provide IT Support and IT troubleshooting to Global users.
• Have to provide technical resolution to Global users if they are facing an IT issue related to VPN, Outlook, O365 etc related issues through calls
• Provide 1st Line Support to colleagues through calls & Chats.
• Demonstrates a degree of creativity outside of standard procedures when making decisions to deal with issues.
• To deliver outstanding service by understanding users IT and business needs
• Timely completion of all trainings, time sheets & reports (if any).
• Display ownership towards agreed process
• Identify, highlight & work to fix process gaps
• To provide centralised advice and support to users in line with contractual arrangements.
• Provide single point of contact for contract users
• Develop and maintain rapport with end users
• Able to differentiate between numerous customer applications.
• High level of User experience
• Process adherence
• Have work in 24/7 shifts.

Technical Skills Required:-

• Excellent communication skills
• Good technical knowledge
• Experience on troubleshooting Windows 8.1 & 10 operating environments
• Experience with Office365, MS Teams & VPN tools.
• Knowledge of O365, SLA, IP Address, MAC Address, Active directory, BSOD, Device Manager.
• Good understanding of computer hardware fundamentals
• Identify and resolve barriers to achieve customer satisfaction
• Good communication skills
• Attention to detail & ensure operational delivery with 0 errors.

* Immediate Joiners will be preferred only who are not working and serving N.P with Immediate Joining

Best Regards

Parul Rathore

Recruitment Consultant

Mobile Ph: +91 8050295***

E Mail Id:- Pa**********e@ad***o.com

Adecco Group India

Job Classification

Education

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Keyskills:   Global IT service desk Technical Service desk IT Service Desk Service desk analyst L1 service desk Technical support analyst