Senior Program Manager - Hyderabad @ Microsoft

You would join the team as a Program Manager focused on the Global Capacity management platform that powers Microsofts Consulting, Customer Success and Customer Support business. This is a great opportunity for talented individuals to help surface transformational opportunities through a deep understanding of business processes combined with analytical knowhow. You ll have immediate impact by:

• Deeply understanding how Enterprise Services functions today and how we can optimize operations through quality timely insights built on a high speed, high scale tech stack
• Partnering closely with other Engineering teams to light up actionable insights in experiences they support
• Driving a service vision and definition (as well as key success criteria), arriving at business outcomes and roadmap definition, defining system roadmap required to meet core business outcomes, and creating high quality features and user stories to deliver on those outcomes.
• Provide thought leadership on how scenarios and features will be implemented across multiple systems and organizations
• Developing and sustaining strong working relationships with business, application program managers, software engineers, services engineers, vendors and Engineering peers.

Qualifications

Required Qualifications:

• 14+ years of IT/Product Engineering experience of which 6+ years operating in a complex, multi-system environment as product owner (or related) with strong understanding of the Agile framework.
• Experience with shipping at least 2 full product releases, from release inception through live site support
• A minimum of a bachelor s degree in Computer Science or Engineering, or a related field, or equivalent alternative education, skills, and/or practical experience is required, MBA preferred.

Preferred, not required:

• Passionate problem solver who continuously strives to make things better.
• Enjoy wearing multiple hats and digging in to make things happen. Equally comfortable articulating the big picture and refining the small details
• Customer and data obsessed, always learning and refining your features to deliver maximum business impact
• Love pushing for clarity in communication and can explain large, complex systems, in simple-straightforward language. Strong communication skills (verbal, written, and presentation)
• Experience working in a global delivery model