Customer Service Professional (Technical Voice) @ Sitel

Job Description

Dear Candidate,

Greetings!

Profile: Customer Service Professional (Technical Voice Process)

Key Responsibilities:

Job Description:

• Answer inbound calls /goals established by the client and contact center management.
• Achieve quality targets by effectively communicating benefits of products and services to customers.
• Consistently achieve call and customer satisfaction goals.
• Recognize and promote additional products and services to the customers, in line with their needs and requirements and as directed by Sitels Client Sales through Customer Service
• All other duties as assigned
• Basic computer skills (e.g. hardware, operating systems, internet)
• Technical proficiency/experience with Internet applications ( Applicable if its technical queue) Knowledge of Mac and Windows Operating Systems, Home Networking and Familiarity with common Email Clients is preferred
• Identify and escalate priority issues per Client specifications;
• Knowledge on internet concepts
• Ensure that adherence to required shift schedules is observed at all times.
• Working knowledge on ISP (a plus)
• Supply high-quality service in accordance with given processes and procedures.
• Consistently utilize scripts, Knowledge Center tools and Hot News according to call center and client procedures.

Qualification: Under Graduate or above

Job location: Hyderabad (Hi Tech City Cyber pearl).

Shift: US Shifts (Rotational)

Compensation: 1.68 LPA (Excluding Incentives)

Location: Hyderabad (Hi Tech City Cyber pearl).

Walkin Date:26th Nov 19(Tuesday)

Venue : Cyber Pearl, B Block, Unit II, 2nd Floor HITEC City, Madhapur, Hyderabad, Telangana 500082

Timings : 12 Noon to 6 Pm

Interview Process:

JAM - HR assessment - Communication Assessment - Operation Round Client Round

Please login to www.sitel.com to know more about us.

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