Customer Care Representative @ Conneqt

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Customer Care Representative

Conneqt
0 to 4 Yrs
Hyderabad
3 years ago
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Job Description

A Customer Service Representative should be able to interact with a customer and immediately get the context of their problem. Support agents should have sound knowledge of the product/service which will help them suggest a solution to the customer right away. If the issue the customer is facing is beyond the immediate scope of the support rep, they should learn to escalate the problem to the right internal team(s) and follow up with them regularly for updates on the progress.

Key Responsibilities:

-Take ownership of customer issues

-Troubleshoot problems and see them through to resolution

-Escalate unresolved issues to the appropriate internal teams

-Collect prompt and accurate feedback from customers

-Help in continuous process improvement

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Customer Care Representative

Contact Details:

Company: Conneqt Business
Location(s): Hyderabad

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Keyskills: domestic bpo kannada communication skills malayalam tamil hindi voice bpo operations dayshift

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₹ 3.0 - 6 Lakh/Yr

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Conneqt

CONNEQT BUSINESS SOLUTIONS LIMITED Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients. We cater...

Customer Care Representative @ Conneqt

Home > Customer Service (Domestic)Customer Service (Inter