Sr. Technical Representative, Global Service @ Concentrix

Job Description

Essential Functions/Core Responsibilities

• To assist all our users with any logged IT related incident when called upon.
• To diagnose and resolve system and application-related incidents, including operating systems (Windows) and across a range of software applications.
• To accurately record, timely update and document tickets with relevant and detailed information.
• To maintain a first-class level of customer service ensuring that all customers are treated efficiently and appropriately
• Assist with resolution of problems related to system or application issues, including OS, MS Office, and other supported applications.
• Perform daily incident management including ticket assignment, troubleshooting, resolution, and closure.
• Conduct all job tasks, duties, and interactions with professionalism, respect, a positive attitude, and following company compliance policies.
• Consistently support and demonstrate the company mission and values.
• Assist users in simplifying everyday computer-related tasks and other shortcuts for various repetitive tasks.
• Execute resolutions to problems and follow standard practices.
• Combine technical expertise with customer service to work towards a resolution.
• Work closely with the rest of the support team members to resolve issues quickly and efficiently.
• Maintain a high level of customer satisfaction and quality support to end-user.
• Certifications: Certification or courses or Degree in computer
•  Knowledge like BCA/MCA/Btech or Diploma courses in Computer Science or likewise

Job Classification

Industry: Software Product
Functional Area: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Voice / Blended
Employement Type: Full time

Education

Under Graduation: Diploma in Mechanical, B.Tech/B.E. in Production/Industrial, BCA in Computers, Any Graduate
Post Graduation: MCA in Computers
Doctorate: Doctorate Not Required

Contact Details:

Company: Concentrix
Location(s): Noida, Gurugram

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Computer science HP data protector Customer satisfaction Incident management Customer service Windows Troubleshooting MS Office Application software Recruitment