Cad & Engineering Application Support @ Wsp Consultants

The successful candidate will have experience of providing technical support to a wide range of CAD & Engineering Software Applications.

The portfolio is extensive.

 The successful candidate will need as a minimum to demonstrate experience with Autodesk and Bentley products. It is desirable that they also have experience in the broad application space supporting CAD and engineering analysis.

Our infrastructure and network services are provided by a third-party supplier and collaborative problem solving is a must. An understanding of the relationship between application performance and the underlying infrastructure is essential.
The successful candidate should have experience of working in a highly collaborative environment ideally within an IT organisation although we will consider applications from individuals who have experience in project delivery CAD coordination or BIM management roles.

Candidates will have an understanding of formal Incident Management process and delivery to Service Level Agreements. The successful candidate will be organised, an excellent communicator and able to deal with businesses delivering to high-pressure client deadlines. 

A typical week could include:

 
Meeting customer expectations through resolving incidents within Service Level Agreements
Customer communication through all stages of problem resolution
Documenting solutions for repeated issues in the Knowledgebase
Documenting fix scripts for first-line support teams
Ad hoc technical and administrative tasks related to the portfolio
Wed love to hear from you if you have:
Experience in supporting Autodesk and Bentley toolsets
Experience in supporting a wide range of engineering applications
Exposure to a variety of application licensing platforms
Work in collaboration with customers to fix their technical issues.
An organised and methodical mindset
A logical approach to problem-solving
Exceptional customer service attitude
The ability to self-prioritise and manage customer expectations
Experience of IT service delivery workflows e.g. ITIL
Experience in support work management systems e.g. ServiceNow
Experience of working with 3rd party software suppliers

OUR GUIDING PRINCIPLES

We value our people and our reputation.
We make extraordinary efforts to attract, develop, engage and retain the best professionals in our fields of expertise because this is what makes us great. We put the highest ethical standards at the centre of all we do. Professionalism is inherent in our offering. We are humble and act with moral and intellectual integrity, keep our word, treat everyone with respect, support our colleagues, and embrace diversity. We care about individuals and their progress and offer the most fulfilling career development for our professionals. We promote our young recruits because we believe fresh perspectives bring great ideas and new energy.

We are locally dedicated with international scale.
Our strength is our ability to adapt to our client culture and local markets. We provide our clients with the same personalized services as a specialist firm while at the same time leveraging our worldwide expertise to undertake the most complex projects and assist our clients to realize their ambitions. We achieve this by remaining agile, with a common-sense approach, and by keeping our structure and business model simple and lean. Our focus on growth also allows us to better serve our clients by expanding our offering, expertise and geographical reach.

We are future-focused and challenge the status quo.
We anticipate trends in order to propose innovative ideas for our clients to meet their business objectives. We ask questions, look at complex problems from different angles and find solutions that break paradigms. We are problem-solvers who evolve, improve, modernize and excel. We know our solutions will shape the communities of tomorrow and help societies thrive sustainably. We embrace change and have an uncompromising determination to achieve excellence.

We foster collaboration in everything we do.
Our international agility is founded on our collaborative working environment. Our devotion to teamwork creates unique international networks of outstanding professionals who understand that great achievements come from collaboration. We embrace and support a high-performing culture, always strive to learn from others, and foster a stimulating work environment. We put the interest of our team ahead of our own and joining us is the best way to fully understand the collegiality that defines our firm.

We have an empowering culture and hold ourselves accountable.
We are empowered to turn challenges into opportunities while being held accountable to standards beyond the norm. Our proactive leadership empowers us to be client-focused, agile and responsive, while at the same time being accountable to our clients, our peers and our shareholders. The profitability of our firm is essential to our future and this is why we manage our business responsibly as if it were our own.