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Immediate openings For IT Analyst For MNC in @ Teamlease Servcies

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 Immediate openings For IT Analyst For MNC in

Job Description

Hi


Greetings from Teamlease


Hope you are doing great!


There is a job opportunity for one of our client product based MNC


Looking for Immediate joiner only


Roles and Responsibilities

  • Strong communication skills, oral and written.
  • Respond to requests for technical assistance by phone, email, chat.
  • Enter and manage all incidents and problems in the incident management system and act as a liaison between users and technical escalation teams.
  • Knowledge on Service Now ticketing tool
  • Energetically follow-up on open incidents and provide status updates while carrying the ticket from its cradle to grave.
  • Escalate problems (when required) to the appropriate teams.
  • Maintain hygiene in ticket documentation, category selection and overall ticket quality.
  • Identify and learn appropriate software and hardware used and supported by the firm.
  • Where applicable, encourage users to use self-help resources and demo them on how to find answers on common issues or FAQs.
  • A relevant experience in troubleshooting technical issues related to Desktops, laptops, mobile devices, Cisco Phones.
  • In depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting them.
  • Understanding on Active Directory, Networking, Messaging and Hardware necessary.
  • Advanced troubleshooting experience in Microsoft Office applications suite including Teams, O365.
  • Experience in troubleshooting issues related to VPN, RSA SecurID, Corporate applications on Mobile devices through any MDM service.
  • Experience in troubleshooting issues related to Cisco Phones, IP Phones, Jabber, Zoom.
  • Incident Management knowledge, experience with Turrets will be an added advantage.
  • Flexibility to work in 24*7 rotational shifts.


Desired Candidate Profile

Long term Contract role


Perks and Benefits

Please share matching resumes to sa************n@te******e.com



Job Classification

Industry: Recruitment / Staffing
Functional Area: Engineering - Hardware & Networks,
Role Category: IT Network
Role: IT Network
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Doctorate Not Required

Contact Details:

Company: Teamlease Services limited
Address: BMTC COMMERCIAL COMPLEX, 6,8, BMTC COMMERCIAL COMP, LEX, 80 FEET ROAD, KORAMANGALA, BANGALORE, Karnataka, India
Location(s): Hyderabad

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Keyskills:   VMware IT Helpdesk MS Outlook Troubleshooting Active Directory Exchange IT Service Desk Technical Helpdesk IT Support Technical voice

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