Opening For Lead Quality- Female@Flipkart,
- Flipkart
- 7 - 12 years
- Mumbai
- 3 years ago
- Email to a friend
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Job Description
Hi,
Opening For Lead Quality- Fe***e@Fl*****t, Mumbai location.
Mandatory Skills
Communication skills - verbal and written, Planning and organizing
Problem analysis and problem solving, Customer service orientation
Desirable Skills
- Structured Problem solving, through the application of the Lean Six Sigma tools
- Certified six sigma Green belt/Black belt Certified
- Analyzing the problems through the historical data-to arrive at data-driven decision-making
- Driving change management with the alignment from all the Key Stakeholders
- Sound presentation and communication skills
- Ensure the adherence of the QMS through process, system and Product & ISO audits.
- Program & Project Management skills
- Innovator & Out-of-Box thinker who is willing to go an extra mile.
- Prepare and Maintain the QMS documentation.
JOB Description:
1. Leadership and People Management - Active participation in formulating the business goals and objectives along with the Manager, Working jointly with operation management and breaking down the key business drivers in measurable terms, Maintaining relationships with different functions to make sure, quality initiatives are driven strongly
2. Quality and Continuous Improvement Driving QMS initiatives along with functional teams to formulize a robust processes and systems with proper SOPs, WI, Records, Reports, Forms etc. in a standardised manner. To make sure Customer Complaints are reviewed properly through structured problem solving approach. Identifying the root cause, corrective action, preventive action etc. along with regional operation teams under proper CAPA framework leading to customer satisfaction Working in cordially with Manager and Operations information of Corrective and Preventive Actions for Repeated NCs, Also build up case study where in required for Process loopholes Involving teams for implementation of Action plans in coordination with Operations
3. Service Excellence Would be conducting Process reviews and process improvement initiatives covering all critical functions/delivery hubs. Maintaining Audit Reports and follow up with resp. functions for closure of NCs. A process based internal inspection and escalations to measure the service level compliance of every process and reporting the non-adherence level at a regular frequency with proper quality gates so that the defect will not pass to the next process.
4. Reports and Follow up - Maintaining daily/Weekly/Monthly activities reports, follow up on customer escalations/Audit NCs till the closure Department: All Departments Skills Required: Communication skills - verbal and written, Data collection, management and analysis, Problem analysis and problem solving, Planning and organizing, Customer service orientation
Work Location:
Instakart Services Pvt. Ltd. Warehouse Building Nos. WE-2, Renaissance Integrated Industrial Area (BTS), Village Vashere, Bhiwandi, Thane, Maharashtra-421302
Suitable can ap**y@ga*******a.pavani@flipkart.com
Job Classification
Industry: Courier / LogisticsFunctional Area: Quality Assurance,
Role Category: Business Process Quality
Role: Business Process Quality
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: FlipkartAddress: ALYSSA, BEGONIA, CLOVER,SyNo.12/4,12/6 to, 12/10,13P,14/3 to 14/9,14/11P,14/13to14/15 , Village, Outer Ring Road,Devarabeesanahalli Embassy Tech Village, Varthur Hobli, BANGALORE, Karnataka, India
Location(s): Mumbai
Keyskills: certified black belt Dmaic Continuous Improvement lean six sigma people management Black Belt Supplier Quality Assurance CAPA service excellence Green Belt Project Management Process Excellence Quality Assurance
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