Sales Manager
- Sri Hr And Integrated
- 1 to 2 Yrs
- Tambaram+3 Hosur, Coimbatore, Karur
- 3 years ago
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Job Description
Mandatory Selection Criteria:
1. Graduation
2. Sales experience in the BFSI Sector of min 1-2 years.
3. age, not more than 32 years.
Key Roles/Responsibilities:
- Responsible for establishing the Piramal brand and for managing the sales and business
development targets for assigned portfolio with focus on affordable / mass affluent segment in
the assigned location from open market, channels and developer relationships.
- Responsible for listening to the customer and cross selling products that meet the consumers
unmet needs
- End to end customer management enquiry to disbursement. Be knowledgeable about the
product portfolio, features, processing fees et al and guide customer through the same as
required
- Responsible for channel empanelment, customer acquisition and cultivating relationships
- Ensure adherence to all compliance related responsibilities e.g. customer KYC
- Adherence to the organizations policies and procedures and compliance with legal and
regulatory requirements .
- Responsible for ensuring the proper completion of the files within timeline as per the company checklist
- Responsible for ensuring the proper closure of disbursement documentation within the timeline
- Coordinate with internal teams and customers for any post disbursement issues
- Provide market feedback on product offerings based on customer feedback
- Ensure that all customer documentation is maintained in the prescribed format and transfer of documents
is done safely and seamlessly
- Support collections team in assessing delinquency
- Responsible for activation, training and development of channels and release of channel payments on time
- Responsible for communicating the reasons for rejection to the customer whose file has been rejected
- Collaborate with Operations team for resolving PDD (Post disbursal document) issues
- The incumbent is required to have a good knowledge and understanding of the local affordable / mass affluent markets and PMAY
- Willingness to adapt to digital tools and processes
Key Performance Indicators:
Disbursement Value and numbers
- High Yield
- Channel Activation
- Sourcing Quality
- Audit Scores
- Learning and Development of self and channel
- Customer Service
- Insurance cross sell, fee collection
Core Competencies:
- Execution & Delivery
Result oriented, ensures operational excellence in areas of responsibility and delivers best results. Takes active ownership of problems and provide timely and result focused solutions. Remains outcome-driven.
- Accountability
Responsible for the tasks assigned under the ambit of the key responsibilities of the role and additionally for any dependencies with cross functional teams.
- Collaboration
Fosters a culture of trust, collaboration and support. Works collaboratively both within ones own function and across functions to achieve companys goals.
- Effective Communication
Communicates timely and responsively with clarity and effect (both verbal and written). Seeks and provides feedback.
- Customer Service Orientation
Develops and maintains strong external and internal customer relationships by identifying and anticipating customer needs and responding to them by maintaining long term relationships.
Employement Category:
Employement Type: Full timeIndustry: Banking / Financial Services
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Sales Manager
Contact Details:
Company: Sri Hr & IntegratedLocation(s): Tambaram+3 Hosur, Coimbatore, Karur
Keyskills: customer service accountability sales management
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