Contributor Product Specialist
- Sabre
- 4 - 7 years
- Bengaluru
- 3 years ago
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Job Description
- Responsible for responding to moderately complex customer inquiries and escalations.
- Analyzes scenarios using diagnostic tools to identify problem area(s)
- Responsible for identifying scenarios where escalations or incident bridges are required, providing all basic information obtained during triage and troubleshooting, keeping teams informed and sharing issue description, technical and business impact.
- Recommends solutions to internal and external customers.
- Recommends corrective action by applying technical and analytical skills
- Interfaces with various other departments including suppliers for resolution of customer inquiries.
- Acts as a liaison agent between Care, Technology teams, Technical Product Managers and Product Managers handling prioritization discussions and processes enhancements
- Follows-up and escalates unresolved problems to ensure resolution is accomplished
- Keeps cases and customers updated, maintaining his/her backlog to the baseline.
- Tracks contacts to identify trends and provide feedback to internal departments and to customers.
- Becomes a specialist on specific areas/products related to the role
- Documents processes for internal and external consumption, as applicable.
- Supports customer projects and implementations
- Backs up other Distribution L2 teams if needed.
- Proficient Sabre host knowledge
- Proven experience in analyzing problems, articulating them efficiently and making decisions to solve them.
- Ability to absorb knowledge easily over a short period of time
- Ability to multi-task and work under pressure
- Excellent team skills -- ability to work as part of a global team to solve customer issues
- Excellent Customer Service skills possess a can-do attitude, ability to interact with internal and external customers in a positive and friendly manner
- Excellent communication skills, written and verbal.
- Ability to adapt to change and or uncertain scenarios.
- Self-Initiative and Self-Motivation
- Excellent time management skills
- Clear sense of urgency
- Attention to detail
- ITIL/ XML/ API/ SQL Programming will be a plus.
Job Classification
Industry: Travel & TourismFunctional Area: Engineering - Software & QA,
Role Category: Software Development
Role: Software Development
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Contact Details:
Company: SabreLocation(s): Bengaluru
Keyskills: Selection process SQL database XML Consulting Debugging Sabre Manager Technology Windows Customer service Troubleshooting
Sabre
Sabre is a leading technology solutions provider to the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel and travel agency customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is ...
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