Officer-Operations @ VFS Global (Pondicherry)

Job Description

Job Description :

1. Document Scrutiny and collection of application for visa processing

2. Handle customer/applicant queries personally or via email, telephone.

3. Handle cash and bank related transactions if assigned and ensure 100% accuracy.

4. Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.

5. Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.

6. Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.

7. Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.

8. Encourage applicants to provide feedback on services provided and their overall experience at the application center.

9. Ensure that the entire process is completed within the mandated Turn Around Time..

10. Ensure judicious use of natural resources.

11. Adhere to the environment health and safety policy/objectives and guidelines of the organization.

About Company :

VFS Global is the world's largest visa outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages the administrative and non-judgmental tasks related to visa, passport and consular services for its client governments.

Website : https://www.vfsglobal.com

Location : 33, 100 Feet Rd, Ellaipillaichavady, Ellaipillaichavadi, Thanthai Periyar Nagar, Puducherry, 605005, India

Working Days : 5 days working

Perks and Benefits :

Perks : Incentive + Extra Hours + Bonus + PF + ESIC + Uniform allowance

Salary : 14917/- Monthly CTC.

Feel free to reach us on the below mentioned contact number under signed if needed any other details.

Email: Kindly share profile on below mentioned email ID.

sv****k@vf******l.com

Job Classification

Industry: Travel & Tourism
Functional Area: Customer Success, Service & Operations,
Role Category: Customer Success
Role: Customer Success
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: MCA in Any Specialization
Doctorate: Doctorate Not Required

Contact Details:

Company: VFS Global Services Private Limited
Address: 9 TH FLOOR, TOWER - A, TOWER - A, URMI ESTATE 95, G K MARG, LOWER PAREL WEST, Mumbai City, MUMBAI, Maharashtra, India
Location(s): Pondicherry/Puducherry

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Keyskills:   value added services customer handling standard operating procedures visa processing record maintenance