Interview Call - CRM Executive /Sr. Executive
- Goodluck
- 3 - 6 years
- Kolkata
- 3 years ago
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Job Description
Warm Greetings from SOHAM GROUP!!
SOHAM GROUP embarks with a vision to create new benchmarks in modern-day city living. Based on the core principles of delight and awe, the group has never failed to surprise customers and partners alike by walking that extra mile for them. Be it the conceptualization and designing of Diamond City (West), a 12 lakh sq.ft. gated community. Or the creation of Navita, where the challenge was to provide quality living spaces at affordable costs. Or the restoration and recreation of Kolkata's first commercial heritage project, Diamond Heritage. On completion, the project received numerous accolades, including the Best Commercial Project by CREDAI Bengal Realty Awards 2017. Through all their endeavors, the group has never failed to bring a smile to the faces of over a few thousand customers.
www.sohamestates.com
We are urgently hiring for the post of CRM - Executive /Sr. Executive
JOB DESCRIPTION
Job Title - CRM EXECUTIVE /SR. EXECUTIVE
Min Qualification - Graduate
Years of experience - Min 3 yrs to 4 yrs
Location - Kolkata
Job Role:
Maintaining relationships with customers through CRM systems
Handling Customer Queries on Emails & solving them
Prepare property-related documents and agreements i.e. NOC, Demand Letters possession letters, master file/DVD sale deed & agreement to sales, etc. for the loan process
Setting up monthly collection targets and ensuring to meet the planned collection
Coordinating with banks/ respective persons for loan disbursement
Ensure proper documentation as per standard practice
Ensure total customer satisfaction from Booking to Possession
Possession line up, coordination possession-related queries to respective departments
Providing details about the on-going progress of the project
Coordinating with the respective departments and resolving issues
Planning and setting up daily tasks for executives and ensuring timely completion of the same
Presenting the various MIS to the management
Suggest new methods to address customer's needs
Focusing on timely payment collection by the customer/bank/client
Handling the overall post sales activities until possession
Recovery 100% and On time
Desired candidate profile :
Work experience in ERP FarVision
Should have minimum experience of 4 years in CRM process in Real Estate
Knowledge of customer life cycle process in the Real estate industry.
Good in communication and presentation
Tech-savvy and system-oriented
Key skills - Payment Collection, Documentation, Transfer Case, Service Tax, Client query, Builder & Buyer Agreements, Demand letter, Reminders, Final Notice Cancellation Termination, Total Collection Report, ERP FarVision
CANDIDATE MUST HAVE GOOD COMMUNICATION SKILL
Salary : Best In Industry
Interested candidates matching the job role may forward their updated CV to ca****s@so*********s.com / Co********R@so*********s.com or apply directly through Naukri.com. Pls mention your current CTC, expected CTC and Notice period while applying
Regards
HR HEAD
SOHAM GROUP
Job Classification
Industry: Real EstateFunctional Area: Sales & Business Development,
Role Category: Retail & B2C Sales
Role: Retail & B2C Sales
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: Soham GroupAddress: 3RD, 12, REGENT HOUSE, HEMANTA BASU SARANI, KOLKATA, Kolkata, West Bengal, KOLKATA, West Bengal, India
Location(s): Kolkata
Keyskills: Client Relationship Management CRM
Goodluck
SOHAM GROUP embarks with a vision to create new benchmarks in modern-day city living. Based on the core principles of delight and awe, the group has never failed to surprise customers and partners alike by walking that extra mile for them. Be it the conceptualization and designing of Diamond City...
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