Quality Analyst
- Conneqt
- 2 - 7 Years
- Hyderabad
- 3 years ago
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Job Description
Job ResponsibilityIdentify the knowledge gaps, process gaps & Language gaps and ensure documentation of the work flow process as per ISO.
Monitor reports and analyze trends to provide inputs for increasing productivity in the shifts.
Take corrective actions by doing data analysis to improve quality and process efficiency.
Compliance to Process set SOP's and Call Audit process
Preparing and maintaining Quality performance reports and Daily trackers
Process orientation, Computer savvy, good people management skills
To give need based coaching and feedback inputs to the process floors, and undertake quality based floor initiatives, resulting in continuous improvement in performance and quality
Work with the operations team to improve quality of the associates.
Client interactions
Call audits as per plan, achieving quality levels as per KPI standards
Hiring SPECIFICATION:
Education: - Graduate
Experience:
Minimum 2 years of experience in Call Center or direct selling/telemarketing in service industry.
Employement Category:
Employement Type: Full timeIndustry: Banking
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Quality Analyst
Contact Details:
Company: Conneqt BusinessLocation(s): Hyderabad
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Conneqt
CONNEQT BUSINESS SOLUTIONS LIMITED Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients. We cater...
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