Technical Support Engineering IC4 - Hyderabad @ Microsoft

Responsibilities

Responsible for the customer support experience with Microsoft
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group/engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Language Qualification

English Language: fluent in reading, writing and speaking.

Required

Scripting skills in PowerShell
A working knowledge of the fundamentals of cloud computing.
Good knowledge of Virtualization concepts and virtual system administration
Good knowledge of Hyper-V configuration and administration
Some experience with LDAP, Security, OS Internals concepts
Some experience with networking concepts such as VIPs, Load Balancing, DNS, VPN
Any experience with Microsoft Azure would be valuable
Any experience with Open Source platforms and technologies would be useful