Technical Support Engineering - Hyderabad
- Microsoft
- 2 - 6 years
- Hyderabad
- 3 years ago
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Job Description
Responsibilities
- Responsible for the customer support experience with Microsoft
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (egswarming) - Identify cases that require escalation (either technically or strategically)
- Create and maintain incident management requests to product group or engineering group
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
- Provide ramp activities, knowledge sharing, technical coaching and mentoring
- Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Language Qualification
English Language: fluent in reading, writing and speaking.
Required Qualifications:
- Computer Science or Engineering related educational background and or 2+ years of relevant Technical Support Experience.
- 2+ years of experience in a customer facing role
- Must know at least one of the following technologies:
- 1.SQL Server or an equivalent database product.
- 2.Microsoft SSAS or SSRS or Power BI Report Server or Azure Analysis Services.
- 3.Competitive Business Intelligence Products.
English Language: fluent in reading, writing and speaking.
Preferred Qualifications:
- BI experience like ETL, Data warehousing management, Data Mining, Report Designer or developer
- Heterogeneous Database Management Systems like Oracle, MySQL, SAP etc.
- Programing language such as C#, DAX, MDX, SQL, Python
- Conceptual knowledge of Azure/AWS cloud architecture or any Cloud SaaS experience
- Thorough troubleshooting and problem-solving skills
- Excellent communication skills with both written and spoken English
- Ability to work well in a highly collaborative team
- Ability to work well in ambiguous situations
- Computer Science or Engineering related education background. Passion to keep learning advanced BI technologies
Experience in one or more of these areas desirable:
- Power BI / Tableau, or similar BI solutions
- OLAP/Data warehousing or OLTP/Database BI Report developing
Job Classification
Industry: Software ProductFunctional Area: Engineering - Hardware & Networks,
Role Category: IT Network
Role: IT Network
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: MicrosoftLocation(s): Hyderabad
Keyskills: Automation SAP Incident management Customer support microsoft Oracle Data mining Business intelligence Technical support SQL
Microsoft
Microsoft’s Customer Service and Support (CSS) organization supports over 170 Microsoft products, which range from the Consumer to Enterprise customer segments. This includes technical products from Developer Support and Enterprise Platform Support to Enterprise Messaging Support and Enterpri...
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