Job Description
International HR Voice Support
Experience : 0-7 yrs
Work from office/Home
Fresher - 25k
CTC: 50k max (depends on current CTC)
Shift: US shift (Rotational)
Location: Bangalore / Mumbai
Immediate joiner
Responsibilities:
- Make outbound calls to the candidate and motivate them to complete job application.
- Schedule/reschedule first day of work for the employees and sharing necessary information.
- Review application form and make sure all the details are filled appropriately.
- Handle inbound calls and resolve candidates queries.
- Respond to candidates queries over email/text.
- Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
- Provide excellent experience to the candidates.
- Maintaining a quality score of 90% and above throughout.
- Escalate issues and seek advice when faced with complex issues/problems
- Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
- Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
- Participate in Team building activities
- Ensure and maintain the security and confidentiality of client data
- Ensure Customer Satisfaction
CSR International voice experience required
for more details call Nishitha 8310060***/ 9108068***
or share resumes to ni*******p@tr****t.com
Refer Your Friends
Job Classification
Industry: IT Services & Consulting
Functional Area: Customer Success, Service & Operations,
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Freshers
Education
Under Graduation: Graduation Not Required
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: Trigent Software Pvt Limited
Address: No.49,1st Floor,Khanija Bhavana,Race Course Road,B, BANGALORE, Karnataka, India
Location(s): Mumbai
Keyskills:
Voice Process
BPO
Customer Service
inbound calls
International Call Center
Inbound
Outbound Calling
US Process
Customer Support
voice support
Customer Care
International Voice
International BPO
UK Process