The ideal candidate should be self-directed, passionate about data, and focused on delivering the right results. The candidate should be able to apply programming acumen and a breadth of tools, data sources and analytical techniques to answer a wide range of high-impact business questions and present the insights in a concise and effective manner.
Technical aptitude, programming, reporting/data visualization and data science skills are necessary in this role. The candidate should also be an effective communicator capable of independently driving issues to resolution and communicating business insights to both technical and non-technical audiences. The role requires incubating, developing, testing, and iteratively improving data analyses to provide key insights that will shape product actions, improve customer experience, and usage of the product(s).
Responsibilities
Keyskills: Computer science Data analysis Analytical Machine learning Data quality Business strategy SPSS Forecasting SQL Python
Microsoft’s Customer Service and Support (CSS) organization supports over 170 Microsoft products, which range from the Consumer to Enterprise customer segments. This includes technical products from Developer Support and Enterprise Platform Support to Enterprise Messaging Support and Enterpri...