Technical Support Eng Staff @ Juniper Networks

Troubleshoot complex technical issues by analyzing customer provided data, and reproducing the issue in a lab.

Document Customer issues in-depth, understanding their environment and the impact of their issue

Escalate Customer issues with Engineering to drive issues to resolution or develop workarounds for customers

Gather and document customer requirements for product feature enhancements

Assist Sales and Customer Engineering with engagements and field testing

Assist with product development and testing

Assist with the production and development of product documentation

Key requirements:

The ability to creatively analyze data and root-cause complex software and networking problems. Understand what follow-ups are needed to bring the issue to resolution

Excellent written and verbal communication skills, especially the ability to present complex technical information in a clear and concise manner

Proactive mindset initiative

Minimum Qualifications:

BA/BS in a technical field or equivalent practical experience

3 years experience in a customer-facing role with 5 years familiar with the software or networking market/industryy

Familiar with network technologies like BGP, TCP/UDP/IPv4/IPv6, EVPN, VXLAN, L3VPN, L2VPN, ARP, LLDP, Switching and IP addressing

Familiar with Juniper Junos, Cisco NX-OS, Arista EOS and / or SONiC device management

Fluent in spoken and written English

Preferred Qualifications:

10+ years experience in a customer-facing role / networking environment

Knowledge and experience with developer-focused platforms, frameworks, and tools

Basic knowledge of data structures, algorithms, HTTP/REST APIs

Familiar with Linux, Python, and version control systems such as Git