Engineer Integrated ( Incident ,Change)
- Oasis Human Resource
- 3 to 5 Yrs
- Delhi, NCR
- 3 years ago
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Job Description
Job description
Job Purpose
Provide complete fault management support to the customer by doing technical
troubleshooting and coordinate with various internal/external parties to resolve the faults
ensuring minimum impact to the customer.
Key Result Areas
To provide a professional first technical point of contact for the customer and third
party vendors
- Diagnose fault-related incidents by effectively utilizing troubleshooting software and other network/product utility programs.
- Provide updates as needed to the customer in order to meet performance objectives.
- To ensure incidents/changes are allocated to the most appropriate next step as part of the incident/change flow process
- To perform technical escalations in line with company procedure.
- To monitor systems, customer networks and products, and deal with alerts and events as appropriate.
- To liase and refer issues to correct/relevant entities e.g., other service desks, PTT, IOC and other Vendors as appropriate
- Document all troubleshooting and incident management actions via the electronic incident management system.
- To undertake any other reasonable task as assigned
Educational Qualifications
Degree or equivalent in Electronics/Computers. Professional certification like CCNA, required.
CCNP (Routing & Switching) desirable.
Desired skills/knowledge
Excellent customer facing skills are required.
- Good interpersonal and communication skills.
- Good time management, and organizational skills
- Ability to work under pressure.
- Ability to deal with multiple tasks.
- Teamwork uses a team approach to solve problem when appropriate.
- A determination to process tasks according to pre-defined processes is essential.
- Ability to build relationships with peer and management levels both with clients and the company management
- Proactive, self-motivated, and determined attitude.
- Good PC skills and application knowledge.
- Problem solving skills.
- Tenacity.
- Flexibility in terms of working hours.
- Proficient in English.
Contact Details
sofiya
OASIS
Interested candidate can share there resume on hidden_email
Employement Category:
Employement Type: Full timeIndustry: Telecom / ISP
Role Category: Handset Repair Engineer
Functional Area: Not Applicable
Role/Responsibilies: Engineer Integrated ( Incident ,Change)
Contact Details:
Company: Oasis Human ResourceLocation(s): Delhi, NCR
Keyskills: routing switching software troubleshooting incident management ptt ccna change management networkingrouting switching software troubleshooting incident management ptt ccna change management networking l1l1
Oasis Human Resource
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