ABFL-Sales Manager-BL-Delhi
- Max Life Insurance
- 5 to 10 Yrs
- Delhi, NCR
- 3 years ago
- Email to a friend
- Report this job
Job Description
:4) KEY RESULT AREAS: WRITE THE KEY RESULTS EXPECTED FROM THE JOB AND THE SUPPORTING ACTIONS FOR EACH OF THESE KEY RESULT AREAS (FOR A MAJORITY OF JOBS TYPICALLY THERE COULD BE 4- 7 KEY RESULT AREAS)
Key Result Areas
Supporting Actions
Sales Growth & Client Acquisition
o Identify and execute sales growth opportunities at a local/ area level, driving channel expansion and new account acquisition
o Deliver on sales targets by building strong relationships in the DSA network and influencing DSA outcomes
o Segment the market and identify potential direct clients, approach them and generate business through customized loan structure offerings that meet client requirements and also generate good margins for business
o Carry out regular meetings and sales calls with prospective clients on a regular basis to source business
o Augment the sales volumes of Unsecured lending, manage channel databases and tap them tactically to ensure healthy sales pipeline
o Drive faster TATs through effective loan sanctioning by building strong relationships with internal stakeholders in order to expand channel presence and customer base
Operational Effectiveness
o Work with dual focus on sales volume and value (IRR)
o Track & ensure SLA adherence, sales efficiencies and RoI
o Adopt prescribed improvements in processes and best practices in order to enhance operational productivity and suggest improvements as well
Distribution & Market Expansion
o Develop and strengthen distribution network through liaising and networking efforts considering product positioning and competitive pressures
o Scan the market and its competitive offerings on a periodic basis; report on emerging trends and business opportunities for the unsecured segment
o Engage with DSA channel network and execute the agreed touch point management system for faster customer connectivity and loan processing-disbursement; escalate issues appropriately for timely resolution
Customer Servicing & Relationship Management
o Coordinate with risk and operations teams to execute robust, customer friendly loan approval and booking processes
o Recommend improvements to operating procedures and technological tools to enhance customer experience through reduced processing TATs while simultaneously ensuring compliant operations
o Ensure customer queries/ complaints are addressed in a timely and effective manner and coordinate personally to expedite the same
o Leverage close direct customer relationships to carry out post sanction surveillance and generate early warning signals on NPAs
Risk Management
o Execute compliant Sales Operations and work in line with risk management principles via coordination with Risk team
o Ensure closure of deal documentation and credit administration requirements, including opening of escrow accounts for receivables lending in line with regulatory and financial controls requirements
o Support risk management by maintaining focus on prescribed guidelines and process checks at all stages of the unsecured loan transaction and raising potential alarm cases in advance
o Proactively identify and report risks in order to ensure portfolio quality is maintained
o Liaise with the channel partners, customers and the risk team on specific escalation cases
Internal Stakeholder Management
o Partner with peer RMs to overcome challenges and support sales growth via effective channel management, customer acquisition
o Proactively build and maintain relationships with key internal stakeholders (E.g. Operations, Risk Management) for smooth and efficient transactions and issue resolution
Qualifications:
Any Graduate
Minimum Experience Level:
2-10 Years
Report to:
NA
Employement Category:
Employement Type: Full timeIndustry: Banking / Financial Services
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: ABFL-Sales Manager-BL-Delhi
Contact Details:
Company: Aditya BirlaLocation(s): Delhi, NCR
Keyskills: customer service management sales sales planning relationship management
Max Life Insurance
About the organization:Max Life Insurance is India’s 4th largest private life insurance company and is the largest non-bank promoted private life insurer in India. We have demonstrated success in building a business now operating at considerable scale, reflected in more than 60,000 cr of As...
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