Intern - Global IT Help Desk Support - Mohali @ Exo Edge India Llp

In your journey at EXO Edge, you will be:

Primarily focused on:

• Ensuring smooth IT support operations

• Contributing to help desk policies, procedures and ensure their implementation

• Enrichment of IT support knowledge base and training

Fulfilling the below roles and responsibilities:

• Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.

• Prioritize incidents and service requests according to defined processes to meet defined SLAs.

• Use remote tools and diagnostic utilities to aid in resolving support requests.

• Installing and configuring hardware and software components throughout various network infrastructure devices.

• Install antivirus software and ensure virus definitions are up to date.

• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

• Establishing good relationships with all departments and colleagues.

• Ensuring company safety and security standards are met.

Bringing in the below education and experience:

• Bachelors degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience

• Fresher