Desktop Support Associate @ Trigent Software

Job Description

JOB DESCRIPTION:

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have Skills :

Microsoft Windows Desktop Management

Good to Have Skills :

Desktop Transformation

Job Requirements :

Key Responsibilities :

1 - Taking ownership of customer issues and reported solving their problems by providing resolution

2 - Researching, diagnosing, troubleshooting, and identifying solutions to resolve system/application issues

3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Technical Experience :

1-Installation configuration of various applications

2-Installation configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc

3-Engineer ensures proper logging of all issues

4-Document technical issues in the knowledge database

5-Should possess the ability to learn to work on changing emerging technologies Certification in new technologies like Azure, and AWS will be added advantage

6-Keep track of users' system issues until resolved by adhering to the SLA

Professional Attributes :

1 - Good technical skills should possess with current technology

2 - Good communication skills both written and verbal

3 - Should be a Tech-Savviness

4 - Flexible to work in all shifts under pressure situations

5 - Good analytical skill

Contact person -

Shiwani - 9340148*** - sh******k@tr****t.com

Vinitha - 7892536*** vi******v@tr****t.com

Job Classification

Industry: IT Services & Consulting
Functional Area: Engineering - Hardware & Networks,
Role Category: IT Network
Role: IT Network
Employement Type: Full time

Education

Under Graduation: B.Tech/B.E. in Computers, BCA in Computers
Post Graduation: M.Tech in Computers, MCA in Computers

Contact Details:

Company: Trigent Software Limited
Address: No.49,1st Floor,Khanija Bhavana,Race Course Road,B, BANGALORE, Karnataka, India
Location(s): Hyderabad

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Keyskills:   Troubleshooting Skills Installation Desktop Administration configuration desktop support Desktop Management Troubleshooting