Process Trainer - Travel Process- Immediate @ IGT Solutions

Job Description

Job description

JOB RESPONSIBILITIES-

• Ensure successful execution of training needs
• Measure program training effectiveness
• Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
• Send reports/MIS to the Operations team on the progress/pending status of activities
• Review content at regular intervals to ensure all updates are incorporated
• Participate in Internal & External Calibrations
• Conduct refresher trainings based on TNI
• Manage Knowledge Check for New Hires & Production Staff

KNOWLEDGE, SKILLS, OTHER ABILITIES-

• Very Strong written and verbal communication skills (English)
• Customer/ Client Handling Skills
• Ability to work during all shifts
• Experience in any product/process/soft skill/up-skilling training
• 1- 5 years of experience in Training ( line trainer experience can also be considered )
• Travel Background
• GDS Must Have
• International quality
• Budget- 7 lpa + Incentives

Sw**********a@ig*********s.com

Job Classification

Industry: BPO / Call Centre
Functional Area: Teaching & Training,
Role Category: Corporate Training
Role: Corporate Training
Employement Type: Freshers

Education

Under Graduation: Any Graduate
Post Graduation: M.Tech in Any Specialization
Doctorate: Any Doctorate, Doctorate Not Required

Contact Details:

Company: IGT Solutions Private Limited
Address: Infotech Centre, 14/2, Old Delhi Gurgaon Road, Dundahera, GURGAON, Haryana, India
Location(s): Pune

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Keyskills:   Soft Skills Process Training Customer Service Training Feedback TNA FPA TNI Product Training