Sr. Specialist, Production Services @ BNY Mellon

• Maintains and supports highly complex applications and their operating environments. Performs complex troubleshooting as a subject matter expert for a portfolio of applications. Works to ensure appropriate monitoring and alerting setup. Collaborates with business, application development, infrastructure, executive stakeholders.
• Assists in setting the technical direction of the department.
• Leads the standardization of tools, technologies, and/or business expertise in relationship to application support approaches.
• Collaborates with development, quality assurance, operations, support and infrastructure teams to manage application capacity and application monitoring & instrumentation.
• Guide the creation of architectural diagrams and design specifications to aid automation.
• Lay the strategy to standardizes change, validation, and deployment processes to reduce complexity i.e. DevOps.
• Complex Incident, Problem Management & Troubleshooting.
• May mentor or provide guidance for junior team members.
• Contributes to the achievement of Application Support objectives

MODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTS

• Bachelors degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial
• 12 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus