1. Good English Communication Skills.
2. Experience for DL1 min 6 months to 1 years
3. Basic Trouble shooting branded desktops/laptop /Printer hardware
4. Installation/Configuration/Troubleshooting of Windows 7 10.
5. Installation/Configuration/Troubleshooting of MS Outlook 2013 /2016/O365
6. Basic knowledge of Windows Server/DNS/DHCP/AD & Network devices/Protocols.
7. Installation/ Configuration/ Troubleshooting of Symantec Antivirus or any Antivirus
8. Knowledge of ITIL processes.
9. Knowledge of Service desk functions, SLA, Response Time, Resolution time.
1. Good English Communication Skills.
2. Experience for DL1 min 6 months to 1 years.
3. Basic Trouble shooting branded desktops/laptop /Printer hardware
4. Installation/Configuration/Troubleshooting of Windows 7 10
5. Installation/Configuration/Troubleshooting of MS Outlook 2013 /2016/O365
6. Basic knowledge of Windows Server/DNS/DHCP/AD & Network devices/Protocols.
7. Installation/ Configuration/ Troubleshooting of Symantec Antivirus or any Antivirus
8. Knowledge of ITIL processes.
9. Knowledge of Service desk functions, SLA, Response Time, Resolution time.
Keyskills: network administration desktop support it operations