Customer Service Advisor
- Career Job Solution
- 1 to 6 Yrs
- Multi-City, India
- 3 years ago
- Email to a friend
- Report this job
Job Description
JOB DESCRIPTION SELECT SERVICE ADVISOR
Overview - The Customer Support and Service team always represents the voice of the customers. They are responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them. They are saviors to all our members, who reach out to them through call, chat or email.
Role As a Select Service Advisor, you will be responsible for managing the post-sales experience and membership renewal of our personalized customers. To be a successful Select Service Advisor, you should be proactive, patient, and able to work in a high-pressure environment. Ultimately, a top performing Select Service Advisor is the one who is a product expert and demonstrates exceptional communication, problem solving and customer service skills.
2 rotational week off,5 Days working culture, Day Shift
Job Location-Bangalore/Delhi/Mumbai
CTC upto-23.5k + Incentives
Anyone having experience into Customer Service/upselling/cross selling/renewals/retention/telesales can apply.
What you will do in this role
Manage post-sales experience and service of premium members of Shaadi SELECT.
Involve in understanding member requirements and develop their profiles.
Jointly prospect and shortlist suitable matches for the member.
Represent the member and connect with desirable prospects.
Facilitate meetings with only consented and relevant matches for the member.
Renewal of membership
Maintain a good rapport with customers.
Involve counseling the member and ensure timely achievement of all milestones in the Partner Search Process.
What you should have
A year of relevant customer service experience.
Extremely detail oriented and ability to organize.
High on Emotional Quotient.
An abundance of patience and persuasion.
Bachelors Degree.
Call - hidden_mobile /hidden_mobile
hidden_email
Employement Category:
Employement Type: Full timeIndustry: Matrimony
Role Category: Customer Service (International)Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Advisor
Contact Details:
Company: Career Job SolutionLocation(s): Multi-City, India
Keyskills: customer support voice process cross selling upselling premium sales customer relationship telesales customer service
Career Job Solution
About Us We at AKNA believe that it’s the team that makes or breaks a project and we make it our mission to provide you with candidates that match your expectations. As one of the leading consulting firms with a consortium of experienced consultants who are subject matter experts in their...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in