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Hiring For Voice BOT - Account Manager @ Armsoftech

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 Hiring For Voice BOT - Account Manager

Job Description

Hiring for Voice BOT Account Manager Operation - Chennai.


Details :


Exp : 3 - 8 Yrs

CTC : Best In the Industry Standards

Location: Chennai


Job Purpose :


The responsibilities of the Account Manager Operations include managing the key accounts aligned under them, responsible for the operational performance as per process.


Job Responsibilities :

  • Should be proficient in English , knowledge in other regional languages will be an added advantage.
  • Maintain Process documentation and ensure compliance on pre-defined processes wherever applicable.
  • Coordinating with Client SPOCs on a daily basis w.r.t performance, allocation and escalations (*If any).
  • Laise with BOT support team and ensure timelines are met w.r.t any new campaign creation & augmentation in existing projects
  • Should also ensure to promote the capabilities to our clients on a time to time basis to ensure the business progress and acquire new business from existing clients.
  • Review day to day performance and ensure to bridge the gaps identified..
  • Ensure to meet revenue projection and numbers, also to ensure billing inputs are validated before it is shared to the clients for approval.
  • Billing invoices to be raised before timeline and ensure follow ups until credit.

Note : Interested candidate can share your profile to sa*********s@ar*********h.com/ Contact @ 9962772***

Job Classification

Industry: BPO / Call Centre
Functional Area: Customer Success, Service & Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: Armsoftech
Address: NO 104 Developed Plots, Perungudi Industrial, Chennai, Tamilnadu, India
Location(s): Chennai

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Keyskills:   Collection Management Team Management Team Leading Collections Client Handling

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Armsoftech

ARMSOFTECH.AIR provides state of the art and most advanced IT & ITES infrastructure for our clients. We have extensive experience of managing the depth and breadth of services, enabling our clients to derive significant benefits in terms of reduced service provisioning turnaround time, reduc...