Duties and Responsibilities
- To Ensure SLA Delivery for each process
- To Ensure quality of files processed by the Operations team are within the specified guidelines
- Achieve Service To Sales Numbers
- To Ensure all cash management services at the branch are delivered
- Achieve Service Related TAT specific deliverables like Generating Tokens FTR TAT etc
- Data Analysis Sharing of best practices with team
- Ensuring Implementation of Policies processes
- Coordination with various HO / Cross functional departments providing feedback
- Recruiting and manpower forecast planning
- Ensuring highest levels of employee relationship motivation engagement To drive results high levels of employee Satisfaction
- Vendor management (CPV Agencies)
- Ensuring Compliance Integrity within the area/region
- To Support all New Initiatives functional Projects of the Function
Should have 2-4 years experience, and minimum 1 years managing branch operations Should be a post graduate preferably
Should have collaborative work style to engage with peers colleagues across the company. Should have excellent communicati
Keyskills: Data analysis Branch management Credit operations Sales Branch operations Data analytics Forecasting Cash management services Employee relations Recruitment
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