Sales Transformation Consultant - Gurgaon
- Teleperformance
- 10 - 15 years
- Noida, Gurugram
- 3 years ago
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Job Description
Roles and Responsibilities
Excellent opportunity to be part of our Consulting Practice of TP Digital - Transformation Services arm of Teleperformance group.
The candidate will need to understand & comprehend client requirements and ensure the project is completed on time and within budget.
Key responsibilities include:
- Support project initiatives, including identifying and analyzing preliminary business needs, business processes as transformation consultant for Sales.Digital Sales,Ad Sales,Cloud sales etc.
- Process improvement initiatives for sales optimization
- Participate in due diligence to identify processes and document SOP and draw process maps as per BPMN standards
- Create and Analyze "AS IS" Workflows. Create and Analyze "TO BE" Workflows.
- Ability to create, execute, and maintain an "AS IS" to "TO BE" Roadmap.
- Re-Design Business Processes.
- Document and Present Business Processes.
- Create and Analyze Business Strategies.
- Create and Analyze Process Maps.
- Identify Process Improvements opportunities.
- Understand critical business and information technology risks.
- Demonstrate advanced understanding of business processes, internal control risk management, IT controls, and related standards.
- Identify and evaluate complex business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement.
- Identify opportunities for improvement and bottlenecks through waste analysis and consistency analysis. Analyze incoming work/demand and workload allocation methods.
Desired Candidate Profile
- Should have experience as transformation consultant in International sales process.
- Experience in BPO sector.
- Understanding of Qualitative and Quantitative metrics
- Experience in customer relationship management ( doing analytics to understand consumer/market sentiments))
- Certified or trained lean Six Sigma Black Belt/ Green Belt on or before 2018
- Must have in-depth knowledge of Business Process Mapping and Modeling, Digital Transformation Levers
- Bachelors or higher education degree with overall 10 - 14 years of experience with 4-5 years of experience in two or more of the following areas- Business Process Re-engineering, Transformation, Lean Six Sigma, RPA, Machine, Analytics, Learning & Program Management
- Possesses outstanding analytic and problem-solving skills as well as a strong ability to dissect up from business requirements and realize true business need in order to identify opportunities.
- Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels.
- Excellent writing and reporting skills in order to transpire the conversations and the current working procedures into a documented business process.
- Analytical bend of mind in order to understand the business needs and the workflow of the management and the administration tasks.
If interested, pls send your updated resume to ni********t@te****************s.com / vi**********r@te****************s.com with the following details-
- Current CTC & Expected CTC :
- Notice Period:
- Reason for change :
Perks and Benefits
Job Classification
Industry: BPO / Call CentreFunctional Area: Consulting,
Role Category: Management Consulting
Role: Management Consulting
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Contact Details:
Company: TeleperformanceLocation(s): Noida, Gurugram
Keyskills: Consulting Digital Sales digital transformation ad sales cloud sales
Teleperformance
Worldwide leader in outsourced Omni channel customer experience management, serves companies and administrations around the world through its core services of customer care, technical support, and customer acquisition, as well as through its speciali
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